Returns Policy
Refunds
If for any reason you are not satisfied with any purchases you make from Essence of Wellbeing through this site simply return your purchase within 14 days for a full refund - no questions asked. Unfortunately, we cannot refund freight charges on delivery and return of goods.
Goods damaged in transit
If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage in the case of international orders) to us for assessment.
Method of refund
Essence of Wellbeing will refund to your credit card, or by cheque (same method as payment was made)
How to make a return
Please contact us by phone or email if you need to return any item. Then print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your invoice and/or receipt.
Required Returns Information
Please provide us with the information outlined below (mandatory for all returns)
Name:
Street Address:
Town/Suburb:
State:
Postcode:
Country:
Email Address:
Contact Phone: (_____)________________
Preferred Contact Time:
Invoice Number:
Order Date:
Returned Product Details:
Reason for return:
Please indicate what course of action you wish us to take?
a. Replace with another of the same product
b. Refund my credit card (if you paid by credit card only)
c. Refund by posting me a cheque or international money order (as appropriate) | 
